Cookie Policy

Use of cookies on YouVisible

Go to Cookie Settings

Summary: This page explains which cookies we use, for what purpose, their approximate lifetime, and how you can manage or revoke your consent from the app’s cookie manager.

Definitions and scope

  • Cookies: small files that enable the operation and personalization of the service.
  • First-party cookies: set directly by YouVisible.
  • Third-party cookies: set by external providers, only if you grant consent for the relevant categories.
  • Similar technologies: browser storage (localStorage, sessionStorage) and pixels; we apply the same consent rules as for cookies.

Categories

  • Essential: required to sign in, keep the session, load the app and protect basic actions.
    Typical lifetime: session–12 months.
    Legal basis: performance of the service and legitimate interest in ensuring operations and security.

  • Security (fingerprinting): help prevent fraud, protect the account and session integrity and detect misuse.
    Typical lifetime: session–12 months.
    Legal basis: legitimate interest in security and regulatory compliance.

  • Preferences: store your language, theme and display or UX options.
    Typical lifetime: up to 24 months.
    Legal basis: consent.

  • Statistics: measure usage and performance of the platform in an anonymous or pseudonymous way (visited routes, load times, errors, etc.).
    Typical lifetime: up to 13 months.
    Legal basis: consent.

  • Marketing: allow us and, where applicable, third-party providers to personalize communications and campaigns and measure their effectiveness.
    Typical lifetime: up to 13 months (depending on each provider).
    Legal basis: consent.

Retention periods

We indicate the approximate lifetime per category in the app’s cookie manager.
As a general guide:

  • Preferences: ≤ 24 months.
  • Statistics and marketing: ≤ 13 months (or as set by each provider).
  • Session cookies: deleted when you close the browser or after inactivity.

You can adjust or revoke your consent at any time through the app’s cookie manager.

When you revoke consent:

  • We stop loading scripts related to the disabled categories.
  • We remove, where technically possible, the cookies that depend on that consent.

Please note that some essential and security cookies cannot be disabled because they are necessary to sign in, maintain your account and ensure the basic protection of the service.

Non-essential cookies (preferences, statistics and marketing) will not be installed on your device until you provide explicit consent through the cookie banner or manager. Continuing to browse, scrolling or general use of the website does not constitute valid consent. Consent is requested in a granular manner per category and may be withdrawn at any time as easily as it was granted. For more information on the processing of personal data related to cookies, please refer to our Privacy Policy.

Third parties and international transfers

We only load third-party cookies if you authorize the corresponding categories (for example, statistics or marketing).

Some providers may process data outside the European Economic Area. In such cases, we apply appropriate safeguards under data-protection law (such as Standard Contractual Clauses, additional contractual measures and risk assessments where required).

Where applicable, the cookie manager or supplementary documentation will include the list of providers and more information about their processing.

  • Essential and security: performance of the contract (service provision) and legitimate interest in protecting the platform and user accounts.
  • Preferences, statistics and marketing: informed consent, which you can grant or withdraw at any time via the cookie manager.

We keep a minimal record of your choices (date, policy version and decision per category) for compliance purposes.
This record is not used for advertising or commercial profiling.

Underage users

For underage users:

  • We limit non-essential categories by default.
  • We require the intervention and/or consent of the legal guardian where required by law.
  • The legal representative may review preferences and exercise data-protection rights on behalf of the minor.

We may update this Cookie Policy to reflect technical changes, new services or legal requirements.

When the change is relevant, we will inform you clearly (for example, through notices in the platform) and, where appropriate, ask for your consent again.

Last review: 09 February 2026