Purpose and scope

These Commercial Terms govern the relationship between YouVisible and clients (individuals or entities) who purchase paid plans, add-ons, or marketplace services.

They work together with the platform Terms & Conditions of Use and the Privacy Policy. In case of conflict, the order of precedence will be:

1. specific contract or order,
2. these Commercial Terms,
3. Terms & Conditions of Use,
4. technical documentation.

Pricing and billing

• Prices are displayed on the platform or in specific proposals/orders.
• Fees may be structured as:
  • subscriptions (monthly, yearly or other periods),
  • usage/consumption-based models,
  • one-off payments for certain services.
• Taxes will be applied according to applicable regulations (e.g. VAT in the EU). The breakdown will appear on the invoice.
• The billing currency will be indicated during checkout. Banks/payment gateways may apply currency conversion costs.
• YouVisible may update prices with reasonable prior notice. If the client does not accept the change, the subscription can be cancelled before renewal.

Payments and methods

• Payments are processed via integrated gateways (cards, wallets or other accepted methods).
• Strong Customer Authentication (SCA) may be required in some cases.
• Access to paid features may be suspended in case of:
  • non-payment or charge rejection,
  • suspected fraud,
  • use contrary to platform rules.

Auto-renewal

• Where indicated at the time of purchase, plans will auto-renew at the end of each term.
• You can disable auto-renewal from the subscriptions module before the renewal date.

Trials and promotions

• Where trial periods or promotions are available, their duration, scope and conversion conditions to a paid plan will be clearly shown.

Payment failures

• In case of payment failure, we may retry the charge.
• If the issue persists, the account may be downgraded to a limited free plan or temporarily suspended.

Refunds and cancellations

• Refund policies may vary depending on the type of service:
  • For digital services where performance begins with the user’s express consent and acknowledgement that the right of withdrawal is lost, the right of withdrawal will not apply in accordance with Article 103.m of Spanish Royal Legislative Decree 1/2007.
  • If the service has not yet started or express consent has not been provided, consumers may exercise their right of withdrawal within the legally established period.
• Cancelling a subscription will take effect at the end of the current billing period, unless otherwise stated.
• For services provided by third parties within the marketplace, refunds and cancellations are governed by the seller’s own policy.
• In case of billing errors, YouVisible will correct undue charges via credit note or corrective invoice.

Obligations of the parties

• YouVisible undertakes to:

  • provide the service according to the documentation and announced features,
  • apply reasonable security measures,
  • provide support through the enabled channels,
  • give advance notice of relevant maintenance tasks.

• The client undertakes to:

  • provide accurate and up-to-date billing details,
  • pay fees on time,
  • use the platform according to the rules and applicable law,
  • safeguard credentials and avoid improper sharing of access,
  • respect third-party rights (IP, image, data, etc.).

• In the marketplace, sellers also undertake to:

  • describe their services/products truthfully,
  • deliver services as offered,
  • comply with tax and consumer obligations,
  • manage incidents and after-sales support appropriately.

SLA and availability

• Where a specific Service Level Agreement (SLA) is in place, it will describe:
  • metrics (for example, monthly uptime),
  • maintenance windows,
  • exclusions,
  • and possible service credits as the sole contractual remedy.

Liability and limitations

• To the maximum extent permitted by law, neither party will be liable for indirect damages, loss of profit or loss of data arising from the use of the service.
• Except in cases of wilful misconduct or gross negligence, YouVisible’s aggregate liability towards the client will not exceed the amount actually paid by the client in the 12 months preceding the event giving rise to the claim.
• The above limitations apply without prejudice to any rights granted to consumers under applicable consumer protection laws.

Intellectual property

• YouVisible retains ownership of:
  • the platform, its code, design and structure,
  • its trademarks, logos and proprietary content.
• The client retains ownership of their own content and data.
• The client grants YouVisible a limited licence to host, transcode and make such content available insofar as necessary to provide the contracted service.

Term, suspension and termination

• Contracts may be:
  • for a fixed term (e.g. monthly or annual), or
  • indefinite while the client keeps their account active.
• Either party may terminate the contract in case of material breach by the other party, after prior notice and a reasonable cure period.
• YouVisible may suspend or limit access in case of:
  • repeated non-payment,
  • fraud or abusive use,
  • security risks or serious breaches of platform policies.
• Upon termination, access to paid services will be revoked. For a limited period, the client may request export of certain data, to the extent the platform technically allows it.

Data protection and sub-processors

• Personal data processing is mainly governed by YouVisible’s Privacy Policy.
• Where providers act as data processors, appropriate Data Processing Agreements (DPAs) will be executed where required.
• Where international data transfers occur, appropriate safeguards will be used (e.g. Standard Contractual Clauses or other mechanisms recognised under GDPR).
• YouVisible maintains a relevant list of sub-processors for key services (for example, cloud providers).

Applicable law and jurisdiction

• Unless otherwise agreed, the contractual relationship will be governed by the law of the country where YouVisible has its registered office (by default, Spain).
• For clients who are not consumers, the parties submit, with express waiver of any other jurisdiction, to the courts of the city indicated in the specific terms (by default, YouVisible’s registered-office city).
• For consumers, the jurisdictions and dispute-resolution mechanisms provided by consumer protection laws will apply.

Confidentiality and announcements

• The parties will protect confidential information and will not disclose it to third parties without authorisation, except where legally required.
• Using the client’s name or logo as a reference will generally require prior consent, unless otherwise agreed in writing.

Service changes and beta features

• YouVisible may introduce improvements, new modules and reasonable changes to the service.
• Certain features may be offered as beta or preview versions, which are provided “as is”, without SLA or specific warranties.
• Where discontinuing a feature may significantly affect clients, YouVisible will provide reasonable prior notice.

Force majeure and third-party services

• Neither party will be liable for failures caused by force majeure or events beyond its reasonable control (such as widespread internet outages, natural disasters, etc.).
• The use of third-party services integrated into YouVisible (e.g. payment gateways, analytics) may be subject to their own terms and conditions.

Acceptable use and limits

• To protect service stability, acceptable-use or fair-use policies may apply (for example, reasonable limits for bandwidth, storage or transcoding).
• Where actual usage significantly exceeds reasonable assumptions for the contracted plan, YouVisible may suggest a different plan or adjust conditions in good faith.

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Last review: 09 February 2026